Neutronaut “Moon Drift” Candle – Salt & Citrus Edition (9oz)

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Please note that we do not ship on weekends or national holidays. During high-volume periods (like sales or holidays), processing may be delayed by an additional 1–2 business days.

2. Estimated Shipping Times

United States: Estimated delivery time is 3–5 business days after dispatch.
International: Orders outside the U.S. typically arrive within 6–10 business days, depending on the destination and customs clearance.

3. Shipping Costs

Neutronaut is proud to offer free standard shipping worldwide. The price you see at checkout is final — no hidden fees, surcharges, or handling costs.

4. Duties & Taxes (International Orders)

While shipping is free, customers are responsible for any applicable customs duties, VAT, or import taxes imposed by their country. These charges vary by region and are beyond our control. We recommend checking with your local customs office for guidance.

5. Tracking Information

Once your order ships, you will receive a confirmation email with a tracking link. You can follow your package status in real time. Need help? Visit our Order Tracking page anytime.

6. Delivery Delays

Please understand that unforeseen circumstances such as extreme weather, customs delays, or courier issues may occasionally impact delivery times. We appreciate your patience and will do our best to keep you informed.

7. Support & Inquiries

For questions about your delivery or shipping policy, don’t hesitate to reach out at support@thenutronaut.com. We’re here to help!

Brand: Neutronaut™ (Owned by GIA LINH AGRITECH JSC)

U.S. Address: 5678 Sunset Boulevard, Los Angeles, CA 90028, United States

Vietnam Office: A1-01, Phuc An City Urban Area, Ap Moi 2, My Hanh Nam Commune, Duc Hoa District, Long An Province, Vietnam

Phone: +1 3502250903

Email: support@thenutronaut.com

Website: www.thenutronaut.com

1. Return Eligibility

To be eligible for a return, your item must be unused, in its original condition and packaging. Items must be returned within 14 days of delivery. Returns requested after this window may not be accepted. Please ensure products are securely packed for return shipping to prevent damage.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Used candles, diffusers, or any opened fragrance items
• Gift cards
• Clearance or sale items
• Personalized or custom-made orders

3. Damaged or Incorrect Items

If your item arrived damaged, defective, or incorrect, please email us within 72 hours of delivery at support@thenutronaut.com. Be sure to include your order number, a brief description, and clear photos of the issue.

4. Refunds

Once we receive and inspect your returned item, you will be notified via email regarding the status of your refund. If approved, your refund will be automatically applied to your original method of payment within 5–10 business days. Please note that processing times may vary depending on your bank.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item sent). We highly recommend using a trackable shipping method, as we are not liable for lost or delayed returns.

6. Need Help?

If you need assistance with your return or have additional questions, our support team is here to help. Please reach out to us anytime at support@thenutronaut.com.

Brand: Neutronaut™ (Owned by GIA LINH AGRITECH JSC)

U.S. Address: 5678 Sunset Boulevard, Los Angeles, CA 90028, United States

Vietnam Office: A1-01, Phuc An City Urban Area, Ap Moi 2, My Hanh Nam Commune, Duc Hoa District, Long An Province, Vietnam

Phone: +1 3502250903

Email: support@thenutronaut.com

Website: www.thenutronaut.com