Refund & Returns Policy

1. Return Eligibility

To be eligible for a return, your item must be unused, in its original condition and packaging. Items must be returned within 14 days of delivery. Returns requested after this window may not be accepted. Please ensure products are securely packed for return shipping to prevent damage.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Used candles, diffusers, or any opened fragrance items
• Gift cards
• Clearance or sale items
• Personalized or custom-made orders

3. Damaged or Incorrect Items

If your item arrived damaged, defective, or incorrect, please email us within 72 hours of delivery at support@thenutronaut.com. Be sure to include your order number, a brief description, and clear photos of the issue.

4. Refunds

Once we receive and inspect your returned item, you will be notified via email regarding the status of your refund. If approved, your refund will be automatically applied to your original method of payment within 5–10 business days. Please note that processing times may vary depending on your bank.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item sent). We highly recommend using a trackable shipping method, as we are not liable for lost or delayed returns.

6. Need Help?

If you need assistance with your return or have additional questions, our support team is here to help. Please reach out to us anytime at support@thenutronaut.com.

Brand: Neutronaut™ (Owned by GIA LINH AGRITECH JSC)

U.S. Address: 5678 Sunset Boulevard, Los Angeles, CA 90028, United States

Vietnam Office: A1-01, Phuc An City Urban Area, Ap Moi 2, My Hanh Nam Commune, Duc Hoa District, Long An Province, Vietnam

Phone: +1 3502250903

Email: support@thenutronaut.com

Website: www.thenutronaut.com